Delivery and Shipping
Shipping Options and Costs
Central offers several shipping options to meet your needs, including standard, express, and international shipping. Shipping costs are calculated based on your order size, weight, and delivery location. For accurate shipping costs for your order, you will see these in your shopping cart before completing your purchase.
AUCKLAND
1-2 Bottles | $6.99
13+ Bottles | $11.99
CHATHAM ISLANDS
Shipping | $10.00
NORTH ISLAND (EXCLUDING AUCKLAND)
1-12 Bottles | $8.99
13+ Bottles | $14.99
SOUTH ISLAND
1-2 Bottles | $10.99
13+ Bottles | $17.99
Tracking Your Delivery
Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number. You can use this number on our courier's website to track the delivery status of your order in real-time, ensuring you're informed every step of the way.
Delivery Times and Issues
Delivery times vary depending on your selected shipping option and location. Standard delivery typically takes 3-5 business days, while express delivery can shorten this time. If you encounter any issues with your delivery, such as delays or missing packages, please contact our customer service team for assistance.
International Shipping Policies
Central is delighted to offer international shipping to select countries. International orders are subject to shipping fees, taxes, and duties according to the destination country's policies. Please be aware that delivery times for international orders may vary due to customs processing.
Returns and Refunds
Return Policy
At Central, we strive for your complete satisfaction. If you're not happy with your purchase, you can return it within 30 days for a full refund or exchange. Items must be in their original condition and packaging. Please note that some products, such as perishable goods, are not eligible for return.
How to Initiate a Return
To initiate a return, please visit the "My Orders" section in your account and select the order you wish to return. Follow the instructions to submit a return request. Once approved, you'll receive a return shipping label and instructions on how to send back your items.
Refund Processing Time
After we receive your returned items and inspect their condition, we will process your refund. The refund will be credited back to your original method of payment within 7-10 business days. We'll notify you via email once your refund has been issued.
Receiving a Refund for a Damaged or Incorrect Item
If you receive a damaged or incorrect item, please contact us immediately. We'll arrange for a return shipping label to be sent to you at no cost, and you'll have the option to receive a refund, replacement, or exchange. We aim to resolve these issues promptly and to your satisfaction.