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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The De Bortoli story started 90 years ago with Vittorio and Giuseppina De Bortoli creating a life for themselves as new immigrants to Australia from war-torn Europe.
They acquired land through work and support from friends, and from there began to make small amounts of dry table wine. Initially they were providing drink for fellow immigrants but as time went on Vittorio and Giuseppina's son Deen and his wife Emeri grew the family and more people came onboard to grow the business.
The fourth generation are now beginning to take the De Bortoli reigns and have the responsibility of upholding the official motto of "Semper ad Majora" - “always striving for better,” and the unofficial one "good food, good wine and good friends."