Some people have reported getting an error message when trying to navigate our website.  The message says:

400 Bad Request:  Request Header Or Cookie Too Large

If you are seeing this error the fix is to clear your browser cache.

  1. In most computer-based web browsers, to open menus used to clear your cache, cookies, and history, press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac). ...
  2. If you don't see instructions below for your specific version or browser, search your browser's Help menu for "clear cache".
If you continue to experience this error after clearing your browser cache please call our help desk on 0800 800 640